---
title: Getting Started Guide
description: This guide will walk you through setting up your account for the first time and confirming your membership details with Pipe Bands Australia.
url: "https://support.pipebandsaustralia.com.au/docs/getting-started/"
updated: "2026-05-19"
category: TidyHQ / General
---

# Getting Started Guide

## **Welcome**

Welcome to TidyHQ. This guide will walk you through setting up your account for the first time and confirming your membership details with Pipe Bands Australia.

## **Before You Begin**

Things they’ll need:

- Access to the email address registered with Pipe Bands Australia
- A device with internet access
- Approximately 5–10 minutes

*Please do not create a new account manually unless instructed to do so. Pipe Bands Australia will send you an invitation linked to your existing membership record.*

## **Accepting Your Invitation**

1. Open invitation email
2. Click **Manage Pipe Bands Australia's Memberships**
3. Create password
4. Sign in

![](https://support.pipebandsaustralia.com.au/wp-content/uploads/2025/09/Screenshot-2026-05-11-at-17.35.23.png)

## **Review Your Profile**

Once logged in you can look over your retained membership records by:

1. Selecting your name in the top right corer
2. Selecting 'Contact Profile'

Once here you should check:

- Your name
- Your email and any secondary email addresses held for you
- Your phone(s)
- address
- emergency contact
- date of birth (if relevant)

## **Confirm Your Membership**

Read over the information stored beneath the "Custom" header. This is data stored about members by Pipe Bands Australia.

- Check your unique Pipe Bands Australia

---

Pipe Bands Australia has committed to moving it's legacy membership database to a contemporary online playform that will allow members to access and influence their own records. For this undertaking Australian platform [TidyHQ](https://www.tidyhq.com/).

To better support members this online support platform has been conceived and will continue to grow with a view to provide 24/7 support with accessing and managing these new digital services.

## Common Problems

Your previously held Pipe Bands Australia membership details have been automatically used to create your TidyHQ account information.

## How do I log in to my account?

You should receive an email from TidyHQ with a link allowing you to setup your account. Once this is complete [you can log in here](https://pipebandsaustralia.tidyhq.com/).

**"I haven't received an email"**

There are several reasons why you may not have received an automated email from TidyHQ about your Pipe Bands Australia Account:

1. Your email address on file is incorrect.
   If this is the case, please contact memberservices@pipebandsaustralia.com.au

## I've logged in but my account details are incorrect

## What details can I change/ see?

## Need help?

Contact Pipe Bands Australia care of membership@pipebandsaustralia.com.au.